Asia Pacific Journal of Management and Education
Vol 6, No 1 (2023): March 2023

Why Do You Still Want to Buy HP Laptop? A Study of HP’S Customer Satisfaction

Yusof, Rosmelia (Unknown)
Hui, Gan Kia (Unknown)
Bin Abd Samat, Ahmad Luqman (Unknown)
Bin Abd Halim, Aimar Ilhan (Unknown)
Anak Andrew, Alsie Jocelyn (Unknown)
Binti Ahmad Munir, Alysha Maisarah (Unknown)
Fadhlan, Adam (Unknown)
Resvara Arifin, Adhyastar Izhar (Unknown)



Article Info

Publish Date
20 Mar 2023

Abstract

HP (Hewlett-Packard) Company was founded in July 1939 in California. This American multinational company is well known for providing electronic devices, especially laptops and computers globally. However, this research focuses on the laptop that has been produced by HP company. The purpose or objective of the study is to discover the elements that influence consumer satisfaction towards HP laptops. The research's primary goals are to evaluate the amount of customer satisfaction with HP laptops. The researchers provide survey questionnaires via google form to collect the Primary data, and the researchers also refer to the relevant articles, journals, and other material to find secondary data. The results show that Relationship marketing and Price Satisfaction have a significant positive relationship with customer satisfaction. Those lead Relationship Marketing and Price Satisfaction of HP will increase customer satisfaction.

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Journal Info

Abbrev

APJME

Publisher

Subject

Education Languange, Linguistic, Communication & Media Other

Description

APJME aims to feature narrative, theoretical, and empirically-based research articles relevant to management and education area. We also strive to develop a better understanding on education as well as management fields. APJME has a mission to be carried out which is to bring up the latest topic ...