Kajian Branding Indonesia
Vol 7 No 1 (2025): Kajian Branding Indonesia

Pengaruh Perceived Value terhadap Customer Engagement Behavior di Pusat Kebugaran FitHub

Santosa, Derick Philander (Unknown)
Alam, Bryan Marcello (Unknown)
Widjojo, Handyanto (Unknown)
Istijanto, Istijanto (Unknown)



Article Info

Publish Date
14 Apr 2025

Abstract

This study aims to replicate previous research regarding the value acquisition, value co-creation, and the impact of perceived organic grocerant value on customer engagement behavior through brand trust. Quantitative methods were used, data collection through online surveys using questionnaires. Another research proposal examines the influence of perceived value on customer engagement behavior at FitHub gyms with the goal of providing business insights, better decision making,and academic contributions. Hypothesis testing, development of research instruments, and ensuring valid and reliable sampling were important focuses of this research. This research also limits the research location to a certain area and focuses on a certain time period, so the findings may have limited relevance and cannot be generalized to other locations. However, from the findings of this research, it is important for managers to know how to increase customer engagement behavior because the results have a positive correlation with a person’s social side. Then, on the brand trust side, you can also pay attention to the social, emotional value and price value offered because there is a significant correlation value.

Copyrights © 2025






Journal Info

Abbrev

kbi

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

KBI focuses on the dissemination of studies in the areas of creation, development, sustainability of brands, and areas where consumers process various perceptions related to products or services brands: - Logo - Naming and packaging - Branding and technology - Brand research methods - Brand metrics ...