Jurnal Ekonomika: Manajemen, Akuntansi & Perbankan Syari'ah
Vol. 14 No. 1 (2025): Maret

PENGARUH CITRA MEREK, GAYA HIDUP, E-WOM & KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA KAFE SEARAH DI KOTA SAMARINDA

Novel Reonald (Unknown)
Fikta Novia Ayu Safitri (Unknown)
Fitriani, Desy (Unknown)



Article Info

Publish Date
25 Mar 2025

Abstract

This study aims to determine the influence of brand image, lifestyle, electronic word of mouth (e-WOM), and service quality on consumer satisfaction at Searah Cafe in Samarinda City. This study uses a quantitative approach with data collection techniques through distributing questionnaires to 95 respondents who are consumers of Searah Cafe. The data analysis technique used is multiple linear regression analysis with the help of SPSS version 30 software.The results of the study indicate that simultaneously the variables of brand image, lifestyle, e-WOM, and service quality have a significant effect on consumer satisfaction. Partially, the four variables of brand image, lifestyle, e-WOM, and service quality have a positive and significant effect on consumer satisfaction. These findings indicate the importance of strengthening brand image, adapting consumer lifestyles, improving service quality, and utilizing e-WOM positively to increase consumer satisfaction.

Copyrights © 2025






Journal Info

Abbrev

ekonomika

Publisher

Subject

Economics, Econometrics & Finance

Description

EKONOMIKA: Manajemen, Akuntansi dan Perbankan Syari’ah adalah jurnal ilmiah yang diterbitkan oleh Fakultas Ekonomi Universitas Widya Gama Mahakam Samarinda. Jurnal terbit secara berkala dua kali setahun pada bulan Maret (periode Oktober-Maret) dan September (periode April-September). Jurnal ...