Jurnal Teknologi Informasi dan Pendidikan
Vol. 18 No. 1 (2025): Jurnal Teknologi Informasi dan Pendidikan

Digital Transformation of Resident Services: Quality and Satisfaction Analysis at Andalas Residence

Haryanti, Haryanti (Unknown)
Soraya, Riska (Unknown)
Indraddin, Indraddin (Unknown)
Sari, Reno Novita (Unknown)

Article Info

Publish Date
27 Mar 2025

Abstract

Resident services at Andalas Residence have been relying on traditional methods that often face obstacles such as delays in response, lack of transparency, and difficulties in data management. This article aims to analyze and develop a digital technology-based resident service satisfaction survey system using the waterfall method. This research was conducted by distributing questionnaires to 286 respondents of Andalas Residence residents. The data obtained was analyzed using the Structural Equation Modeling-Partial Least Square (SEM-PLS) statistical method. The results showed that the application of digital transformation not only improved the quality of service but also the overall efficiency of dormitory management.

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Journal Info
Jurnal Teknologi Informasi dan Pendidikan
Website

Abbrev

tip

Publisher

Universitas Negeri Padang

Subject

Computer Science & IT Control & Systems Engineering Education Engineering

Description

Jurnal Teknologi Informasi dan Pendidikan (JTIP) is a scientific journal managed by Universitas Negeri Padang and in collaboration with APTEKINDO, born from 2008. JTIP publishes scientific research articles that discuss all fields of computer science and all related to computers. JTIP is published ...