Journal of Social Work and Science Education
Vol. 6 No. 1 (2025): Journal of Social Work and Science Education

The Influence of Drug Availability, Service Quality and Brand Image on Purchase Interest at Wahana Medika Pharmacy

Herawati, Sri Juraenah (Unknown)



Article Info

Publish Date
08 Apr 2025

Abstract

This study investigates the influence of drug availability, service quality, and brand image on consumer purchase intention at Wahana Medika Pharmacy. Employing a quantitative descriptive method with an explanatory approach, the research involved 295 respondents selected using non-probability sampling. Data was collected via a Likert scale questionnaire distributed through Google Forms and analyzed using multiple linear regression. The results reveal a positive and significant influence of all three independent variables on purchase intention (R² = 0.657). Drug availability (coefficient 0.407), service quality (0.339), and brand image (0.419) individually contribute to increased purchase intention, with brand image exhibiting the strongest effect. The regression model explains 65.7% of the variation in purchase intention, with the remaining variance attributable to factors outside the model. The study concludes that adequate drug availability, excellent service quality, and a strong positive brand image are crucial factors driving consumer purchase intention at pharmacies. Wahana Medika Pharmacy is advised to maintain drug availability, enhance service quality through staff training, and strengthen its brand image through digital marketing strategies and customer loyalty programs. Future research could incorporate additional variables such as price and customer loyalty for a more comprehensive understanding.

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Journal Info

Abbrev

jswse

Publisher

Subject

Religion Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media

Description

The Journal of Social Work and Science Education (JSWSE) is firmly established as an authoritative voice in the world of social work and science education with E-ISSN: 2723-6919 and P-ISSN 2746-0827. JSWSE publishes scholarly papers that focus on the social science, teaching and learning, science in ...