International Journal of Management Science and Information Technology (IJMSIT)
Vol. 4 No. 1 (2024): January - June 2024

The Influence of Marketing Mix Strategy on Supermarket Customer Satisfaction in Banyuwangi

Rizki Amelia, Rodhiah (Unknown)
Maimunah, Maimunah (Unknown)
Raditya Akbar, Nanda (Unknown)
Qomariah, Nurul (Unknown)
Thamrin, Muhammad (Unknown)



Article Info

Publish Date
16 Feb 2024

Abstract

The purpose of this research is to determine the Marketix Mic strategy for customer satisfaction at Akira Our Shop Banyuwangi. The independent variables in this research include product (X1), place (X2). promotion (X3) price (X4), and while the dependent variable is customer satisfaction (Y). The population in this study were all customers at Akira Our Shop Banyuwangi. The number of samples was determined as 30 respondents. The measurement scale in this study uses five levels in scores from 1-5. Descriptive analysis was carried out to explain respondents and research variables. Analysis of validity tests and reliability tests was carried out to test research measuring instruments. Based on the results of the analysis regarding the influence of the marketing mix which includes product (X1), place (X2). promotion (X3) price (X4), on customer satisfaction at Akira Our Shop Banyuwangi, the results are that product (X1), place (X2) and price (X4) have a significant effect on the level of customer satisfaction. Meanwhile promotion (X3) does not provide customer satisfaction.

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Journal Info

Abbrev

IJMSIT

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The development of science related to good technology, information, and communication, both theoretically and empirically has proven to have a positive impact on various aspects of people lives. The development of the science of Information and Communication Technology provides many benefits to ...