JEBD
Vol. 2 No. 4 (2025): April - Juni

Pengaruh Kemudahan, Manfaat, Dan Risiko Terhadap Kepuasan Penggunaan Qris Pada Mitra UMKM Bank BSI KCP Citeureup 3

A Muiz Ubaidillah (Unknown)
A Mulyadi Kosim (Unknown)
Nurman Hakim (Unknown)



Article Info

Publish Date
17 Apr 2025

Abstract

The development of digital technology has driven transformation in the financial sector, especially in non-cash payment systems such as QRIS (Quick Response Code Indonesian Standard). This study aims to analyze the effect of convenience, benefits, and risks on satisfaction with QRIS use on MSME partners of Bank Syariah Indonesia (BSI) KCP Citeureup3, Bogor Regency. The background of this study is based on the increasing use of digital financial services in Indonesia, but several problems are still encountered, such as the low position of BSI QRIS in terms of usage and user concerns about system security and reliability. The research method used is quantitative, with respondents being MSME actors who use QRIS from BSI as a payment method. The results of this study are expected to contribute to the development of literature, implementation of Islamic banking policies, and be a reference for BSI in improving QRIS services to MSME partners. This study also provides an overview of how perceptions of convenience, benefits, and risks affect the level of user satisfaction in utilizing digital payment services.

Copyrights © 2025






Journal Info

Abbrev

jebd

Publisher

Subject

Economics, Econometrics & Finance Engineering

Description

Jurnal Ekonomi dan Bisnis Digital (JEBD) E-ISSN : 3025-6429 is a peer-reviewed journal providing a space for both practitioners and academics for disseminating research results that work in Economic, finance, management, information technology and related fields. JEBD provides an outlet for the ...