Journal of Management Research and Studies
Vol. 2 No. 2: July - December (2024)

The Effect Of E-Service Quality, E-Promotion On Purchase Intentions Mediated By Perceived Customer Value

Surya Ardana (Unknown)
Wahju Wulandari (Unknown)
Alfiana (Unknown)



Article Info

Publish Date
06 Oct 2024

Abstract

This research aims to determine the influence of digital e-service quality and e-promotion on purchase intentions which are mediated by perceived customer value. The population in this study were feb students at Widyagama University, Malang. A sample of 97 respondents was taken using a non-probability sampling method with purposive sampling technique. Data collection was carried out through distributing questionnaires. Data analysis used SmartPLS Version 3 software. The results of this research show that: 1) E-Service Quality has a positive and significant effect on Purchase Intentions; 2) E-Promotion has a positive and significant effect on Purchase Intention; 3) E-Service Quality has a positive and significant effect on Perceived Customer Value; 4) E- Promotion has a positive and significant effect on Perceived Customer Value; 5) Perceived Customer Value has a positive and significant effect on Purchase Intentions; 6) Perceived Customer Value is able to mediate the relationship between E-Service Quality and Purchase Intentions; and 7) Perceived Customer Value is able to mediate the relationship between E-Promotion and Purchase Intention.

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Journal Info

Abbrev

jmrs

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

The Journal of Management Research and Studies publishes scientific articles covering the following topics management Science in General, Marketing Management, Financial Management, Human Resource Management, Operational Management, Strategic Management, Risk Management, and ...