Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Vol 2, No 3 (2021): Juni 2021

Kualitas Pelayanan Rawat Jalan Di Puskesmas Kecamatan Anggeraja Kabupaten Enrekang

Nurlina, Nurlina (Unknown)
Mahsyar, Abdul (Unknown)
Riskasari, Riskasari (Unknown)



Article Info

Publish Date
25 Sep 2021

Abstract

This study aimed to describe the quality of outpatient services atAnggeraja District Health Center, Enrekang Regency. This study used quantitative research. The sample was 78 people who were selected accidentally sampling. The research data were collected through observation, questionnaires and documentation. The data were analyzed using quantitative descriptive with the table method frequency. Data analysis was performed in the form of tables, pictures, frequency for testing the hypothesis. The results of this study indicated that the quality of outpatient services at the Puskesmas Anggeraja District as seen from dimensions of service quality, namely the tangible dimension (physical evidence), the dimension of reliability, dimension of responsiveness, dimension of assurance (assurance) and the empathy dimension (empathy). Services provided by the District Puskesmas Anggeraja was qualified because it had received good ratings by community based on the assessment indicators used, this was indicated by recapitulation of the five dimensions of service quality was in the range of interpretation 2.51-3.25. This showed that the quality of outpatient services provided in good quality.Keywords: quality of Puskesmas Services.

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Journal Info

Abbrev

kimap

Publisher

Subject

Humanities

Description

KIMAP: Kajian Ilmiah Administrasi Publik, dengan nomor terdaftar ISSN 2746-0460 (Online), adalah jurnal peer-review, akses terbuka yang diterbitkan enam kali setiap tahun atau sekali dalam dua bulan, yakni Februari, April, Juni, Agustus, Oktober, Desember oleh Program Studi Ilmu Administrasi Negara ...