Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Vol 3, No 2 (2022): April 2022

Responsivitas Pelayanan Pengaduan Masyarakat Di Kepolisian Sektor Kecamatan Uluere Kabupaten Bantaeng

Kurniasih, Dwi Ratna (Unknown)
Parawangi, Anwar (Unknown)
Andriana, Andriana (Unknown)



Article Info

Publish Date
06 Jun 2022

Abstract

This study purposed  to describe and explain the responsiveness of public complaints services in the Sector Police of Uluere District, Bantaeng Regency. This study used qualitative descriptive research type. There were 11 informants in this study. Data collection techniques used observation, interviews and documentation. The results showed that the responsiveness of public complaints services at the Uluere District Police was good. Uluere District Sector Police officers were friendly and polite when providing services to the community. The apparatus had served quickly, they swiftly served the people who came to report. They  had done the service carefully, they  provided services seriously and earnestly so that no mistakes occur. They also had served on time, although it was not optimal, all processes were carried out immediately without stalling, but the apparatus was still not disciplined because there were still people waiting because they had not arrived  office on time. Keywords: Responsiveness, Service, Public Complaints

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Journal Info

Abbrev

kimap

Publisher

Subject

Humanities

Description

KIMAP: Kajian Ilmiah Administrasi Publik, dengan nomor terdaftar ISSN 2746-0460 (Online), adalah jurnal peer-review, akses terbuka yang diterbitkan enam kali setiap tahun atau sekali dalam dua bulan, yakni Februari, April, Juni, Agustus, Oktober, Desember oleh Program Studi Ilmu Administrasi Negara ...