<![CDATA[The special party menu, commonly referred to as Table d'Hôte, is a complete set menu typically consisting of an appetizer, soup, main course, and dessert. The successful implementation of this service requires excellent presentation, comprehensive knowledge from the waitstaff, and the active involvement of a supervisor to ensure proper execution. This study aims to evaluate the implementation of the special party menu service at Saka Hotel Medan by conducting observations and interviews with 23 respondents, including 6 kitchen staff, 5 waiters, 10 guests, and 2 members of the hotel management. Based on the field data analysis, it was found that the service implementation of the special party menu faced several issues, including delays in food service, inadequate knowledge among waiters regarding proper service techniques, and the limited role of the supervisor in overseeing the event. These shortcomings impacted the overall guest experience. The study suggests that better coordination between the kitchen team and the sales and marketing department is essential, especially regarding any last-minute menu changes. Furthermore, the sales and marketing team should provide timely updates on menu adjustments, and the supervisor should take a more proactive role in supervising and guiding staff during the execution of special party menus to ensure improved guest satisfaction and service efficiency.]]>
Copyrights © 2024
