<![CDATA[Medical records are data used by hospitals that aim to support orderly administration in an effort to improve health services in hospitals. Research shows that there are still delays in providing medical record documents in hospitals spread throughout Indonesia where the provision of services that should be in accordance with SOPs is within 10 minutes, but the provision time is more than 30 minutes. Objective of This study is to examine the factors that cause delays in providing medical record reports for outpatient administration in hospitals spread across Indonesia. Methods of This study uses qualitative research with the type of literature review or literature review. This research was conducted by analyzing 15 peer-reviewed journal articles published between 2020-2021. Based on the results of the literature review above, the researcher underlines that the factors that cause the provision of medical records in several hospitals spread across Indonesia are man, material, method, machine, money factors. From the results of the literature review, researchers found factors that affect delays in the distribution of patient medical documents, namely human factors, machines, finances, materials and methods.]]>
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