Mabrur: Academic Journal of Hajj and Umra
Vol. 2 No. 2 (2023): Mabrur: Academic Journal of Hajj and Umra

PENGARUH KUALITAS PELAYANAN PEMBIMBING IBADAH MANASIK HAJI TERHADAP TINGKAT KEPUASAN JEMAAH

soleh, soleh (Unknown)
Yuliani, Yuliani (Unknown)
Nur Chidayah, Prita Priantini (Unknown)

Article Info

Publish Date
30 Aug 2024

Abstract

The purpose of the study was to determine the effect of the quality of service of Hajj ritual counselors on the level of satisfaction of the congregation of KBIHU Pusdai Bandung city. The theory used in this research is the theory of service quality from Tjiptono. The method used in this research is a quantitative approach, by filling out a questionnaire. The sample in this study were 78 people. The data was analyzed using the Simple Regression Analysis Technique using the help of SPSS software. The results of this study obtained a coefficient of determination of 49.5% while the remaining 50% was influenced by other factors. The results of hypothesis testing can be proven that the significance value

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Journal Info
Mabrur: Academic Journal of Hajj and Umra
Website

Abbrev

mabrur

Publisher

Universitas Islam Negeri Sunan Gunung Djati Bandung

Subject

Religion Humanities Decision Sciences, Operations Research & Management Social Sciences

Description

Mabrur: Journal of Hajj and Umra adalah jurnal yang dapat diakses publik yang diterbitkan oleh Program Studi S-1 Manajemen Haji dan Umrah Fakultas Dakwah dan Komunikasi UIN Sunan Gunung Djati Bandung dan bekerja sama dengan Perkumpulan Ahli Manajemen Haji dan Umrah (PAMHU). Jurnal ini diterbitkan ...