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All Journal Mabrur: Academic Journal of Hajj and Umra
Nur Chidayah, Prita Priantini
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Religion Humanities Decision Sciences, Operations Research & Management Social Sciences

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PENGARUH KUALITAS PELAYANAN PEMBIMBING IBADAH MANASIK HAJI TERHADAP TINGKAT KEPUASAN JEMAAH soleh, soleh; Yuliani, Yuliani; Nur Chidayah, Prita Priantini
Mabrur: Academic Journal of Hajj and Umra Vol. 2 No. 2 (2023): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v2i2.34821

Abstract

The purpose of the study was to determine the effect of the quality of service of Hajj ritual counselors on the level of satisfaction of the congregation of KBIHU Pusdai Bandung city. The theory used in this research is the theory of service quality from Tjiptono. The method used in this research is a quantitative approach, by filling out a questionnaire. The sample in this study were 78 people. The data was analyzed using the Simple Regression Analysis Technique using the help of SPSS software. The results of this study obtained a coefficient of determination of 49.5% while the remaining 50% was influenced by other factors. The results of hypothesis testing can be proven that the significance value
Co-Authors Soleh, Soleh Yuliani Yuliani