Mabrur: Academic Journal of Hajj and Umra
Vol. 3 No. 1 (2024): Mabrur: Academic Journal of Hajj and Umra

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Jemaah Umrah

Jamilatunniswa, Emil (Unknown)
Setiawan, Asep Iwan (Unknown)
Kurniawan, Muhammad Idham (Unknown)
Dasir, Khoirizi H. (Unknown)

Article Info

Publish Date
30 Aug 2024

Abstract

The aim of this study was to determine the effect of service quality on the satisfaction of Umrah pilgrims and to determine the level of congregation satisfaction at KBIHU Al-Falah Cicalengka. With a quantitative approach, this study uses primary data collection techniques obtained through distributing questionnaires to Umrah pilgrims and data processed using simple linear regression analysis with a sample size of 30 people. The theory of service quality in this study aims to determine the value of good and bad service quality. The results of this study indicate that the services at KBIHU Al-Falah are good and the level of congregation satisfaction is also very satisfied.

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Journal Info
Mabrur: Academic Journal of Hajj and Umra
Website

Abbrev

mabrur

Publisher

Universitas Islam Negeri Sunan Gunung Djati Bandung

Subject

Religion Humanities Decision Sciences, Operations Research & Management Social Sciences

Description

Mabrur: Journal of Hajj and Umra adalah jurnal yang dapat diakses publik yang diterbitkan oleh Program Studi S-1 Manajemen Haji dan Umrah Fakultas Dakwah dan Komunikasi UIN Sunan Gunung Djati Bandung dan bekerja sama dengan Perkumpulan Ahli Manajemen Haji dan Umrah (PAMHU). Jurnal ini diterbitkan ...