JURNAL SATYA MANDIRI MANAJEMEN DAN BISNIS
Vol 4 No 2 (2018): Volume 4 Nomor 2 Tahun 2018

Pengaruh Komptensi Dokter, Sarana Prasarana Dan Pelayanan Terhadap Kepuasan Pasien Rawat Inap Rumah Sakit Cikunir

Virgia Widyawati (Unknown)
Subagiyo (Unknown)



Article Info

Publish Date
01 Nov 2018

Abstract

In this study, entitled "The Effect of Physician Competence, Facilities And Services Inpatient Satisfaction Cikunir Hospital", the authors examined whether there is a positive relationship between the competence of doctors, facilities and services to the satisfaction of hospital inpatients Cikunir. The purpose of this study is to know: Analyze how the influence of doctor's competence, facilities and services to patient satisfaction either partially or simultaneously. The method used in this research is quantitative research is research explanatory survey with cross sectional approach sampling method in this research is the method of probability sampling, the number of hospitalized patients who will be the respondent is calculated using the formula Slovin (Suliyanto, 2006: 100) number the respondents of this study with the error rate of 10% were 100 respondents. Using SEM analysis it was found that the partial competence of the doctor did not significantly affect patient satisfaction, infrastructure and services have a significant impact on patient satisfaction. Simultaneously the competence of doctors, facilities and services affect the satisfaction of inpatients of Cikunir hospital.

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Journal Info

Abbrev

satyamandiri

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Satya Mandiri merupakan Jurnal Ilmiah dengan tujuan untuk mempublikasikan artikel yang memberikan kebaruan penelitian dengan isu-isu terbaru dan kajian Ilmiah lainnya yang berhubungan dengan bidang Manajemen. Ruang lingkup jurnal focus pada: Manajemen Keuangan, Human Capital, Marketing, ...