JURNAL SATYA MANDIRI MANAJEMEN DAN BISNIS
Vol 10 No 1 (2024): Volume 10 Nomor 1 Tahun 2024

PENGARUH HARGA, LOKASI DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA DIMSUM GAUL DI JAKARTA

Christine Aryani (Unknown)
Agus Wahyono (Unknown)



Article Info

Publish Date
31 May 2024

Abstract

This study aims to determine the effect of Price, Location and Quality of Service on Consumer Satisfaction at Dimsum Gaul in South Jakarta simultaneously or partially. The data used is primary data collected by distributing questionnaires to 100 respondents who have made purchases at Dimsum Gaul. Quantitative method and the results of this study are based on respondents' answers using a Likert scale. The analytical method used in this study is the Multiple Linear Regression Test, F Test, t Test and the Coefficient of Determination. The results of this study were processed with the help of SPSS 25 software indicating that by F Test (simultaneously) there is a significant influence between Price, Location and Quality of Service on Consumer Satisfaction. The t-test (partial) shows that price has no significant effect on consumer satisfaction, location has a significant effect on consumer satisfaction, and service quality has a significant effect on consumer decisions

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Journal Info

Abbrev

satyamandiri

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Satya Mandiri merupakan Jurnal Ilmiah dengan tujuan untuk mempublikasikan artikel yang memberikan kebaruan penelitian dengan isu-isu terbaru dan kajian Ilmiah lainnya yang berhubungan dengan bidang Manajemen. Ruang lingkup jurnal focus pada: Manajemen Keuangan, Human Capital, Marketing, ...