Assessing Patient Satisfaction and Service Quality at Svarta Dental Care

Lana aikini

Green Health: Journal of Health Sciences, Nursing and Nutrition
Vol. 1 No. 1 (2024): January: Green Health: International Journal of Health Sciences, Nursing and Nu

This study aims to assess patient satisfaction and analyze the quality of dental health services at Svarta Dental Care Bandung clinic. Using a descriptive research design with a sample size of 30 people and accidental sampling, the research instrument was a questionnaire. Data analysis included univariate analysis and Importance Performance Analysis (IPA) using a Cartesian diagram. The results indicated a high level of conformity between reality and expectations across five quality dimensions, emphasizing the need for regular evaluations and improvements in service quality to enhance patient satisfaction.