Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
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All Journal Green Health: Journal of Health Sciences, Nursing and Nutrition
Lana aikini
Unknown Affiliation
Nursing

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Assessing Patient Satisfaction and Service Quality at Svarta Dental Care Lana aikini
Green Health International Journal of Health Sciences Nursing and Nutrition Vol. 1 No. 1 (2024): January: Green Health: International Journal of Health Sciences, Nursing and Nu
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/greenhealth.v1i1.3

Abstract

This study aims to assess patient satisfaction and analyze the quality of dental health services at Svarta Dental Care Bandung clinic. Using a descriptive research design with a sample size of 30 people and accidental sampling, the research instrument was a questionnaire. Data analysis included univariate analysis and Importance Performance Analysis (IPA) using a Cartesian diagram. The results indicated a high level of conformity between reality and expectations across five quality dimensions, emphasizing the need for regular evaluations and improvements in service quality to enhance patient satisfaction.
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