Global Management: International Journal of Management Science and Entrepreneurship
Vol. 2 No. 2 (2025): International Journal of Management Science and Entrepreneurship

Navigating Consumer Trust in the Era of AI-Driven Digital Advertising

Yoga Adiyanto (Unknown)



Article Info

Publish Date
05 May 2025

Abstract

The development of artificial intelligence (AI) has significantly changed the digital advertising landscape. However, consumer trust in the use of AI in digital advertising is a crucial issue to understand. This study aims to analyze the influence of perceived intelligence, transparency, and personalization of AI-based advertising on consumer trust levels. Using a quantitative approach through a survey of 500 respondents who are active social media users in Indonesia, the data were analyzed using Structural Equation Modeling (SEM). The results of the study indicate that perceived intelligence and transparency have a significant positive influence on consumer trust, while personalization has a moderate influence. These findings provide theoretical contributions to the digital marketing literature and provide practical guidance for marketers in designing AI-based advertising strategies that are trusted by consumers.

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Journal Info

Abbrev

GlobalManagement

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

(Global Management: International Journal of Management Science and Entrepreneurship) [e-ISSN : 3063-6256, p-ISSN : 3048-4170] is an open access Journal published by the IFREL (International Forum of Researchers and Lecturers). GlobalManagement accepts manuscripts based on empirical research ...