Analisa: Jurnal Manajemen dan Akuntansi
Vol 12 No 1 (2024): April 2024

PENGARUH HARGA, KUALITAS PELAYANAN DAN CITA RASA TERHADAP LOYALITAS PELANGGAN (Studi pada Cafe Siji Roso Alasmalang Banyuwangi)

Hardianti, Dio Ekky (Unknown)



Article Info

Publish Date
30 Apr 2024

Abstract

In the business world, decisions about product purchases are an Customer loyalty is a behavior associated with the brand of a product. Customer loyalty has an important role in a company, retaining them means improving financial performance and maintaining company viability, this is the main reason for a company to attract and retain them. The purpose of this study was to determine the effect of price, service quality and taste on customer loyalty at the cafe siji roso Alasmalang Banyuwangi. This study uses a questionnaire method and data processing using analysis of validity, reliability and multiple linear regression. Questionnaires were distributed to 130 people who were consumers of Siji Roso Café. The results showed that the results of F arithmetic > F table (114.898 > 2.68) meant that simultaneously price, service quality and taste had a significant effect on customer loyalty. And partially (t test) the results obtained t arithmetic > t table, meaning that there is an influence between the variables of price, service quality and taste on customer loyalty. Based on the Adjusted R Square value of 0.49, it means that the independent variable can explain the dependent variable of 72.6% and the remaining 27.4% is influenced by other factors outside the research model

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Journal Info

Abbrev

EkonomiAnalisa

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

Description

ANALISA : Jurnal Manajemen dan Akuntansi merupakan jurnal peer review yang diterbitkan tiga kali setahun (April, Agustus dan Desember) oleh Fakultas Ekonomi Universitas 17 Agustus 1945 Banyuwangi. Tujuan Analisa adalah ikut serta dalam kemajuan penelitian dan pengembangan di bidang ekonomi dengan ...