International Conference on Digital Advanced Tourism, Management, and Technology
Vol. 1 No. 2 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog

Changes In Retail Consumer Shopping Behavior After The End Of Covid 19 In Indonesia: Towards Digital Transformation Behavior

Idah Kusuma Dewi (Unknown)



Article Info

Publish Date
31 Dec 2023

Abstract

This study aims to determine the changes in online shopping behavior of retail consumers after the end of covid 19 in Indonesia and the possibility of online shopping sustainability in the future towards digital transformation. Changes in consumer behavior occur due to the application of social distancing, including changes in the selection of retail product purchase locations and changes in transaction models to obtain the required retail products. The change of buying and selling locations and payment models from offline to online is inevitable. Therefore, Indonesian people are now increasingly accustomed to making purchases of various purposes online. Now, more and more people are making purchases online, so the impact on online stores is beginning to be seen with the increase in transaction activity. Research methods using previous research literature. The type of retail in this study is limited to the category of independent traditional retail stores such as food stalls, mini supermarkets, grocery stores and fashion stores as well as online shopping services that are still valid until the time of this study. Suggestions for consumers and businesses to continue to adjust online shopping behavior with the Times and technological sophistication towards digital transformation. In the future, online shopping is still needed because of the practical way with digital transformation service facilities that match consumer demands.

Copyrights © 2023






Journal Info

Abbrev

journal

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

INTERNATIONAL CONFERENCE ON DIGITAL ADVANCED TOURISM, MANAGEMENT, AND TECHNOLOGY (ICTMT) published by : Sekolah Tinggi Ilmu Ekonomi Pariwisata Semarang (STIEPARI). International Conference is a bridge to provide information for educational institutions and lecturers/teachers that occurs within the ...