International Conference on Digital Advanced Tourism, Management, and Technology
Vol. 1 No. 2 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog

The Future of Hospitality : Leveraging Robotics for Enhanced Customer Service

Somchai Wijit (Unknown)
Somsak Chaisongkram (Unknown)
Prayut Chan-o-cha (Unknown)

Article Info

Publish Date
31 Dec 2023

Abstract

This paper explores the growing adoption of robotics in the hospitality sector to deliver innovative customer service. Robots are increasingly employed for check-ins, concierge services, and room delivery, offering consistency and efficiency. The study evaluates customer satisfaction and cost implications, as well as ethical considerations for workforce displacement.

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Journal Info
International Conference on Digital Advanced Tourism, Management, and Technology
Website

Abbrev

journal

Publisher

Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Subject

Decision Sciences, Operations Research & Management

Description

INTERNATIONAL CONFERENCE ON DIGITAL ADVANCED TOURISM, MANAGEMENT, AND TECHNOLOGY (ICTMT) published by : Sekolah Tinggi Ilmu Ekonomi Pariwisata Semarang (STIEPARI). International Conference is a bridge to provide information for educational institutions and lecturers/teachers that occurs within the ...