RESLAJ: Religion Education Social Laa Roiba Journal
Vol. 7 No. 5 (2025): RESLAJ: Religion Education Social Laa Roiba Journal

Marketing Strategy Analysis of Okra Leaf Guest House Syariah Bontang to Improve Competitiveness

Bustami, Abiyajid (Unknown)
Maulidina, Rizky Awaliyah (Unknown)



Article Info

Publish Date
27 May 2025

Abstract

                The competition in the sharia hotel industry is growing, driven by increasing interest in halal tourism, which emphasizes services aligned with Islamic principles. Okra Leaf Guest House Syariah in Bontang, a sharia-based accommodation, faces challenges in boosting its competitiveness. This study analyzes the marketing strategies applied by Okra Leaf to strengthen its position using a case study approach involving semi-structured interviews, participatory observation, and document analysis. The findings show that Okra Leaf differentiates its services through sharia principles, such as prayer facilities and halal food, which have been positively received by customers. However, digital marketing and customer relationship management (CRM) remain underutilized. The SWOT analysis highlights the strength of authentic sharia services, while digital infrastructure is identified as a weakness. The study recommends improving digital marketing and optimizing CRM to enhance competitiveness. Implementing these strategies can help Okra Leaf expand its market and increase customer loyalty.

Copyrights © 2025






Journal Info

Abbrev

reslaj

Publisher

Subject

Religion Economics, Econometrics & Finance Education Environmental Science Social Sciences

Description

RESLAJ: Religion Education Social Laa Roiba Journal is a scientific journal of the National Islamic Institute of Religion (IAI-N) Laa Roiba Bogor. Managed by the Institute of Research and Community Service (LPPM) IAI-N Laa Roiba in colaboration witf Intelectual Association for Islamic Studies ...