Management Studies and Entrepreneurship Journal (MSEJ)
Vol. 6 No. 3 (2025): Management Studies and Entrepreneurship Journal (MSEJ)

Analyzing Key Determinants Of Spotify Adoption: A Structural Equation Modeling Approach Based On The TAM Framework

Krisnadi Geovani Sengkandai (Universitas Klabat, Airmadidi, Indonesia)
Deske W. Mandagi (Universitas Klabat)



Article Info

Publish Date
19 Apr 2025

Abstract

With the growing dominance of digital platforms in the music industry, understanding what drives user adoption and engagement has become increasingly important. This study aims to analyze the key factors influencing the adoption and actual usage of Spotify, a leading global music streaming platform, using the Technology Acceptance Model (TAM) and Structural Equation Modeling (SEM). The research focuses on five core variables: Perceived Usefulness, Perceived Ease of Use, Attitude Toward Using, Behavioral Intention to Use, and Actual Use. Data were collected through an online survey of 231 respondents, primarily consisting of younger users, who represent Spotify’s key target demographic. The findings reveal that Perceived Ease of Use significantly affects both Perceived Usefulness and user attitudes toward the app. In turn, Perceived Usefulness fosters more positive attitudes, which increase the intention to use the platform and ultimately lead to actual usage. These results underscore the importance of delivering a seamless and relevant user experience, especially for digital-native users. The study offers practical implications for Spotify and other music streaming services in enhancing competitiveness through personalization, improved usability, and loyalty-driven marketing strategies tailored to younger consumers.

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Journal Info

Abbrev

msej

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Management Studies and Entrepreneurship Journal (MSEJ) is published by Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI) as an information and communication media for practitioners, researchers and academics who are interested in the field of management (Finance, Human Resource, ...