Management Studies and Entrepreneurship Journal (MSEJ)
Vol. 6 No. 3 (2025): Management Studies and Entrepreneurship Journal (MSEJ)

The Influence Of Lifestyle On Revisit Intention At V Coffee Padang : Customer Satisfaction As Mediator

Muhammad Jidan (Universitas Negeri Padang)
Astri Yuza Sari (Universitas Negeri Padang)



Article Info

Publish Date
25 Apr 2025

Abstract

This research investigates the  lifestyle of those who intend to revisit V Coffee Shop in Padang City with customer satisfaction as a mediator. A quantitative approach was used by distributing questionnaires to 110 respondents who had visited the coffee shop.. Employing a quantitative method, data were collected through a structured questionnaire from 110 respondents who had previously visited the coffee shop. The analysis was conducted using Structural Equation Modeling with Partial Least Squares (SEM-PLS) via SmartPLS 4.0. The findings indicate that lifestyle does not have a significant influence on customer satisfaction. In contrast, customer satisfaction significantly influences revisit intention. Moreover, customer satisfaction does not mediate the relationship between lifestyle and revisit intention. These results suggest that while lifestyle may shape customer preferences, it does not directly translate into satisfaction or loyalty in this context. Customer satisfaction emerges as the most critical factor in fostering revisit intention. This study offers theoretical contributions to consumer behavior literature and practical implications for service enhancement strategies in the coffee shop industry

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Journal Info

Abbrev

msej

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Management Studies and Entrepreneurship Journal (MSEJ) is published by Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI) as an information and communication media for practitioners, researchers and academics who are interested in the field of management (Finance, Human Resource, ...