<![CDATA[Inaportnet is a nationally implemented electronic system developed by the Indonesian Ministry of Transportation to enhance the efficiency, transparency, and integration of port services. This study aims to evaluate the implementation of the Inaportnet system in the clearance in service for ships at the Office of Harbormaster and Port Authority (KSOP) Class I Makassar and to identify the key challenges encountered during its operation. This research adopts a descriptive qualitative approach, employing observation, in-depth interviews, and document analysis as data collection techniques. Data were collected over a three-month period (February 26–May 26, 2024) and analyzed thematically, supported by source triangulation to ensure validity. The results show that while the Inaportnet system has been implemented according to standard procedures, it still faces several critical issues, including technical system disruptions, limited operator competency, absence of emergency standard operating procedures (SOPs), and poor inter-agency coordination. Although the delay rate for PKK (ship arrival clearance documents) was only 2%, the delays occurred consistently and significantly affected the efficiency of port services. It is concluded that the success of digital systems such as Inaportnet depends not only on technological infrastructure but also on the readiness of human resources, adaptive operational procedures, and effective inter-agency collaboration. This research is expected to provide valuable insights for improving digital service implementation in Indonesian ports.]]>
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