Journal of the Community Development in Asia
Vol 3, No 3 (2020): September 2020

Factors Affecting Organizational Success: A Case Study of Foodpanda

Kamilah, Nurhafizah (Unknown)
Kee, Daisy Mui Hung (Unknown)
Syafiq, Muhamad (Unknown)
Aina, Shaidatul (Unknown)
Yap, Hui San (Unknown)
Alqallaf, Adnan Abbas (Unknown)
Quttainah, Majdi Anwar (Unknown)

Article Info

Publish Date
21 Sep 2020

Abstract

The purpose of this study is to examine the success factors of Foodpanda. Foodpanda is one of the leading online food delivery marketplaces and is spread out globally. Its main job is to enable users to place orders at nearby restaurants with the assistance of its website or via its mobile app. The study used questionnaires to collect data from Foodpanda’s employees in addition to the customers that used Foodpanda apps in Malaysia. The result shows that employee loyalty, job satisfaction, and customer satisfaction are the factors that drive the success of Foodpanda.

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Journal Info
Journal of the Community Development in Asia
Website

Abbrev

JCDA

Publisher

AIBPM Publisher

Subject

Humanities

Description

JCDA aims to feature narrative, theoretical, and empirically-based research articles. The journal also accepts articles with data taken from reflections as well as experiences (qualitative research) relevant to community development in Asia. As it explores the community development broadly, the ...