Digitalization and Optimization of HR at ONIP (DRC): An Integrated Mathematical Approach

Sindani, Evariste
Ntumba Badibanga, Simon
Kafunda Katalay, Pierre
Mbuyi Mukendi, Eugène

Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri
Vol 11, No 1 (2025): JUNI 2025

This study proposes an integrated approach to digitalizing human resources (HR) in African public institutions by developing a performance optimization model. Based on five key variables—processing time, operational cost, service quality, degree of automation, and employee satisfaction—this model aims to enhance the overall efficiency of HR processes. The study is applied to the case of the National Office for Population Identification (ONIP) in the Democratic Republic of Congo and highlights substantial improvements in human resource management. Theoretically, the approach contributes to the digital transformation field through modeling, and practically, by offering a reproducible and adaptable framework for other public organizations with limited resources.Keywords: Digitalization, HR process optimization, ONIP, HR performance, HRIS.