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All Journal Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri
Simon Ntumba Badibanga
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering

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Digitalization and Optimization of HR at ONIP (DRC): An Integrated Mathematical Approach Evariste Sindani; Simon Ntumba Badibanga; Pierre Kafunda Katalay; Eugène Mbuyi Mukendi
JTI: Jurnal Teknik Industri Vol 11 No 1 (2025): JUNI 2025
Publisher : Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/jti.v11i1.36185

Abstract

This study proposes an integrated approach to digitalizing human resources (HR) in African public institutions by developing a performance optimization model. Based on five key variables—processing time, operational cost, service quality, degree of automation, and employee satisfaction—this model aims to enhance the overall efficiency of HR processes. The study is applied to the case of the National Office for Population Identification (ONIP) in the Democratic Republic of Congo and highlights substantial improvements in human resource management. Theoretically, the approach contributes to the digital transformation field through modeling, and practically, by offering a reproducible and adaptable framework for other public organizations with limited resources.Keywords: Digitalization, HR process optimization, ONIP, HR performance, HRIS.
Co-Authors Eugène Mbuyi Mukendi Evariste Sindani Pierre Kafunda Katalay