Journal of Mathematics and Scientific Computing With Applications
Vol. 4 No. 2 (2023)

ANALYSIS OF USER SATISFACTION OF ONLINE MOTORCYCLE TAXI APPLICATIONS USING THE LITERATURE REVIEW METHOD

Nay Marbintang, Fadillah (Unknown)
Andania, Rafika (Unknown)
Indriyana, Balqis (Unknown)
Wandari, Rizky (Unknown)
Salsabila, Lisa (Unknown)
Samroiyah, Juwita (Unknown)

Article Info

Publish Date
30 Jun 2023

Abstract

Technological developments have brought major transformations in the transportation sector, one of which is through the presence of online motorcycle taxi applications such as Gojek and Grab. This study aims to analyze user satisfaction of online motorcycle taxi applications using the literature review method. Data is collected from relevant scientific journals, articles, and research reports. The main factors that affect user satisfaction include service quality, price, ease of use of the application, and features offered. The results of this study provide insights for application developers to improve service quality and meet user expectations.

Copyrights © 2023




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Journal Info
Journal of Mathematics and Scientific Computing With Applications
Website

Abbrev

jmscowa

Publisher

Yayasan Pena Cendekia Insani

Subject

Mathematics

Description

Journal of Mathematics and Scientific Computing With Applications is a broad-based journal covering all branches of computational or applied mathematics with special encouragement to researchers in theoretical computer science and mathematical computing. It covers all major areas, such as numerical ...