MDP Student Conference
Vol 4 No 1 (2025): The 4th MDP Student Conference 2025

Analisis Sentimen Keluhan Pengguna pada Game Mobile Legends Menggunakan Metode K-Means Clustering

Orlando, Nikolas (Unknown)
Prasetya, Benedikto Nugroho (Unknown)
Hermawan, Latius (Unknown)

Article Info

Publish Date
21 Apr 2025

Abstract

Mobile Legends is a popular mobile game, but many users express complaints about their gaming experience. This study aims to analyze user complaints’ sentiment using the K-Means Clustering method to group data based on similar complaint patterns. The data was collected from user reviews on the Google Play Store. The results indicate that the K-Means method effectively categorizes complaints into major issues such as connection problems, in-game bugs, and character imbalance. This analysis helps developers identify key user concerns and improve the gaming experience.

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Journal Info
MDP Student Conference
Website

Abbrev

msc

Publisher

Universitas Multi Data Palembang

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering

Description

MDP Student Conference is a one-year national conference organized by the Universitas Multi Data Palembang. We are inviting teachers, lecturers, researchers, scholars, students, and or other key stakeholders to present and discuss their latest findings, innovations, and best practices as well as ...