eProceedings of Management
Vol. 12 No. 3 (2025): Juni 2025

Analysis Of Internet Consumption Behavior And Interest Of Gen Z: A Case Study Of Indonesia Comnets Plus Company Provider Users In Ciledug Subdistrict

Ferdiyansah, Muhammad Ridho (Unknown)
Pradana, Mahir (Unknown)



Article Info

Publish Date
07 Jul 2025

Abstract

This study aims to analyze the internet consumption behavior of Generation Z in Ciledug District who use ICON+services. As a generation born in the digital era, Generation Z has unique preferences in using internet services, whichaffect the dynamics of the internet service provider market in Indonesia. This study uses a quantitative method withdata obtained through a questionnaire-based survey. Data were analyzed using the Partial Least Square (PLS) methodto test the relationship between independent and dependent variables. The results of the study indicate that internetconsumption behavior has a significant influence on user satisfaction with ICON+ services. These findings provide apractical contribution for ICON+ in developing better service strategies to meet the needs and expectations ofGeneration Z, while also providing a theoretical contribution to the study of internet consumption behavior. Keywords: Internet Consumption Behavior, Generation Z, User Satisfaction, ICON+, Partial Least Square

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Journal Info

Abbrev

management

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

merupakan media publikasi karya ilmiah lulusan Universitas Telkom yang berisi tentang kajian management. Karya Tulis ilmiah yang diunggah akan melalui prosedur pemeriksaan (reviewer) dan approval pembimbing ...