Jurnal Ilmiah Sinus
Vol 23, No 2 (2025): Vol. 23 No. 2, Juli 2025

Mengukur Kinerja AI : Perbandingan Kepuasan Pengguna ChatGPT dan Google Gemini dalam Era Digital

Buana, Pratama Angga (Unknown)
Abriansah, Fausta Rizky (Unknown)
Kurniawan, Nanda Dwi (Unknown)
Ferdian, Praditya Rendi (Unknown)
Ma’arif, Daffa Nurin Nabil (Unknown)
Firdaus, Azmi Maulana (Unknown)



Article Info

Publish Date
05 Jul 2025

Abstract

This study aims to analyze user satisfaction with the artificial intelligence applications ChatGPT and Google Gemini using the End-User Computing Satisfaction (EUCS) method. This method evaluates five key dimensions: content, accuracy, format, ease of use, and timeliness. Data were collected from 78 respondents with diverse backgrounds using a Likert-based questionnaire. The results show that both applications fall into the "Satisfied" category, with average scores across all variables exceeding 3.70. ChatGPT scored highest on ease of use (3.93), while Google Gemini excelled in format (3.89). However, the accuracy variable received the lowest scores for both applications, at 3.57 for ChatGPT and 3.73 for Google Gemini. These findings highlight the need for improvements in information accuracy. This study is essential for providing practical insights for developers to enhance the quality of AI applications, making them more responsive to user needs.

Copyrights © 2025






Journal Info

Abbrev

e-jurnal_SINUS

Publisher

Subject

Computer Science & IT

Description

Jurnal Ilmiah SINUS is a magazine published twice a year, wherein one issue there are seven articles. Jurnal Ilmiah SINUS as a communication medium to report the results of field research, library research, observations or opinions on problems arising related to the development of information ...