JURNAL MANAJEMEN MODAL INSANI DAN BISNIS (JMMIB)
Vol. 6 No. 1 (2025): Juli

PENGARUH PERCEIVED VALUE TERHADAP TOURIST SATISFACTION: STUDI KASUS BANGKA BELITUNG

Rini, Lamia Eva (Unknown)
Sahputri, Rindi Ardika Melsalasa (Unknown)
Sihombing, Septiana (Unknown)



Article Info

Publish Date
23 Jun 2025

Abstract

Bangka Belitung Province has strong potential for tourism development, supported by natural beauty and cultural diversity. Increasing revisits is a key indicator of tourism success and regional economic growth. This study aims to examine the influence of perceived value, specifically quality value, emotional value, and social value on tourist satisfaction. Using a quantitative approach and SEM-PLS analysis, data were collected from tourists who visited Bangka Belitung. Results show that emotional value (p = 0.000) and social value(p = 0.032) significantly affect tourist satisfaction, while quality value (p = 0.067) does not. These findings suggest that emotional and social experiences are stronger predictors of satisfaction than perceived service quality. Practical implications recommend destination managers to prioritize emotional engagement and social interaction in experience design. Future studies are encouraged to include additional variables such as e-WOM, destination uniqueness, and tourist demographics to expand the conceptual framework. Keywords: Satisfaction; Perceived Value; emotional value; social value; quality value

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Journal Info

Abbrev

jmmib

Publisher

Subject

Economics, Econometrics & Finance

Description

Lingkup jurnal mencakup: Tata kelola perusahaan, manajemen sumber daya manusia, manajemen SDM strategis, kewirausahaan, pemasaran, e-bisnis, manajemen teknologi informasi, manajemen operasi, manajemen keuangan, kepemimpinan, dan ekonomi ...