<![CDATA[This research discusses the form of responsibility of expedition companies for the loss of consumer goods during the transportation process. The transformation of the market from a traditional model to a digital model through the internet has led to a significant increase in demand for expedition services. This condition has encouraged the emergence of a number of shipping service companies in Indonesia, one of which is J&T Express. This research applies a non-doctrinal juridical sociological approach. Based on the results of interviews and data analysis related to incidents of loss of goods belonging to J&T Express service users, it is found that the company has fulfilled its obligations by providing compensation or compensation for the loss of goods experienced by consumers. J&T Express service users who experience loss of goods have several options to take legal action, namely by options to take legal action, namely by filing a lawsuit or claim against J&T Express through non-litigation, which is a form of direct dispute resolution without going to court, or through litigation involving legal proceedings in court. Until now, based on the information obtained, there has never been a dispute resolution through litigation at J&T Express CP Tukad Bilok Sanur Kauh Denpasar.]]>
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