Global Management: International Journal of Management Science and Entrepreneurship
Vol. 2 No. 2 (2025): International Journal of Management Science and Entrepreneurship

The Effect of Product Quality and Price on Customer Satis-faction of The Originote Skincare Products

Putri Sofi Awalia (Unknown)
Dwi Asri Siti Ambarwati (Unknown)



Article Info

Publish Date
12 May 2025

Abstract

The reserchaims to examine the impact of product quality and price on customer satisfaction with The Originote skincare products. The research is motivated by the growing public awareness of skincare and the increasing interest in local skincare brands, particularly The Originote. The data is a questionnaire using a quantitative approach with a descriptive method. This research uses multiple linear regression analysis was employed to assess the variables. The findings reveal that product quality has a positive significant effect on customer satisfaction, where significance probability value of 0.000, which is less than 0.05. Consumers tend to prefer high-quality products as they offer a sense of security, comfort, and benefits that meet ex-pectations. However, price does not significantly, with a significance probability value of 0.534, which is greater than 0.05. This indicates that consumers prioritize product quality and ingredients over price. The study's implications highlight the need for companies to focus on maintaining and improving product quality to ensure and enhance customer satisfaction.

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Journal Info

Abbrev

GlobalManagement

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

(Global Management: International Journal of Management Science and Entrepreneurship) [e-ISSN : 3063-6256, p-ISSN : 3048-4170] is an open access Journal published by the IFREL (International Forum of Researchers and Lecturers). GlobalManagement accepts manuscripts based on empirical research ...