IIJSE
Vol 8 No 2 (2025): Sharia Economics

The Impact of Servant Leadership and Work Discipline on Employee Performance at PT. X Call Center Section X

Nugraha, Ricky (Unknown)
Rahayu, Muji (Unknown)



Article Info

Publish Date
31 May 2025

Abstract

The focus of this research is to investigate the effect of servant leadership and work discipline on the performance of PT X employees in the X call center section. This research is a descriptive quantitative research. The population is the employees of the call center section of PT X. The sampling technique utilizes saturated sampling technique, namely all members of the population are sampled, totaling 61. Data collection was carried out by distributing questionnaires scored according to the Likert scale. In order to examine how servant leadership and work discipline affect employee performance, researchers used a correlation approach, determination test, partial test, simultaneous test, and multiple linear regression. The results of hypothesis testing show that both together and partially, servant leadership and work discipline have a positive and significant influence on employee performance. The results can be interpreted that a high level of servant leadership and discipline can produce high performance.

Copyrights © 2025






Journal Info

Abbrev

iijse

Publisher

Subject

Economics, Econometrics & Finance

Description

The Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) is Sharia Economics Journal published by Sharia Economics Department Institut Pesantren KH. Abdul Chalim, Mojokerto. The Journal focuses on the issues of Sharia Economics, the History of Islamic Economic Thought, Islamic Law, Local ...