Jurnal Aksi Dosen dan Mahasiswa
Vol. 3 No. 1 (2025): Jurnal Aksi Dosen dan Mahasiswa

Community Service-Based Analysis of the Communication Role of Information Service Staff in Improving Patient Complaint Management at Muhammadiyah Hospital Palembang

Efrizal Ariansyah (Unknown)

Article Info

Publish Date
01 Jul 2025

Abstract

This article presents the results of a community service program aimed at enhancing patient complaint management services through improved communication practices by information service staff at Muhammadiyah Hospital Palembang. The program was conducted as part of the university's community engagement mission to support healthcare institutions in strengthening service quality. The method involved participatory training, simulation, and mentoring sessions focusing on communication ethics, active listening, and systematic complaint management. The evaluation results showed an improvement in staff communication competencies and increased patient satisfaction following the program. This activity highlights the strategic role of community service programs in addressing service gaps within healthcare institutions

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Journal Info
Jurnal Aksi Dosen dan Mahasiswa
Website

Abbrev

jadmas

Publisher

CV. Doki Course and Training

Subject

Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences Other

Description

Focus - Jurnal Aksi Dosen dan Mahasiswa is a scientific journal published by CV. Doki Course and Training. Published articles are scientific disciplines adopted in various community service activities and other applied research. Scope - Jurnal Aksi Dosen dan Mahasiswa accepts article manuscripts in ...