International Research Journal of Business Studies
Vol. 11 No. 3 (2018): December 2018 - March 2019

Employees Work Stress Level in the Hospital

Syaebani, Muhammad Irfan (Unknown)
Puteri, Lolyta Aditya (Unknown)



Article Info

Publish Date
04 Dec 2018

Abstract

Workers in the health industry are more likely having a higher level of stress compare to other professions in other sectors. Work stress impacts adverse consequences such as fatigue, absenteeism, turnover, customer dissatisfaction, and for health professionals, in particular, it will lead to incorrect diagnosis and curative action. The study aims to identify the source of stress in the hospital among three divisions; medical professional, medical support, and general support as a case study to 181 employees at a hospital in Depok city. Job stress survey (JSS) is selected to measure employee work stress based on three indicators: job stress, job pressure, and lack of organisational support. Job stress survey maps the severity of stress, the frequency of stress, and the index of stress for all those three indicators. The research design is quantitative and uses analysis of variance (ANOVA) to test the different level of stress among three divisions. The result indicates the level of stress is different among three divisions based on stress severity. However, the difference is insignificant on stress frequency and stress index on two indicators namely job pressure and lack of organisational support. Among three divisions, professional medical workers experience the highest level of stress. The implication of the research is discussed.

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Journal Info

Abbrev

jurnalirjbs

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

International Research Journal of Business Studies (IRJBS) comprises three constructs. The word “International” refers to our mission to provide readers with relevant fields of study and to involve authors in giving their contributions on an international scale. ”Research Journal” refers to ...