Jurnal Ilmiah Kesehatan Sandi Husada
Vol 14 No 1 (2025): Jurnal Ilmiah Kesehatan Sandi Husada

Relationship of nurse therapeutic communication to inpatient satisfaction

Rahagia, Rasi (Unknown)
Nurhanifah, Dewi (Unknown)



Article Info

Publish Date
01 Jun 2025

Abstract

Introduction: Patient satisfaction is a key indicator of healthcare service quality. One of the most influential factors in determining patient satisfaction is the quality of communication between nurses and patients. As a purposeful and goal-oriented interaction, therapeutic communication plays a critical role in building trust, reducing anxiety, and improving patient outcomes. This study analyzes the relationship between nurse therapeutic communication and inpatient satisfaction in a hospital setting. Research Methodology: This research used a quantitative, cross-sectional design. Data were collected through questionnaires distributed to 120 inpatients across medical and surgical wards in a general hospital. The instrument measured nurse therapeutic communication using a standardized scale and patient satisfaction using a validated satisfaction questionnaire. The data were analyzed using the Pearson correlation test and multiple linear regression to determine the strength and significance of the relationship. Result: The study found a significant positive correlation between nurse therapeutic communication and inpatient satisfaction (r = 0.68, p < 0.001). Regression analysis showed that therapeutic communication contributed to 46% of the variance in patient satisfaction (R² = 0.46). Empathy and active listening were the strongest predictors of patient satisfaction among the dimensions of therapeutic communication. Conclusion: Therapeutic communication by nurses has a strong and significant relationship with inpatient satisfaction. Enhancing nurses’ skills in empathetic interaction, active listening, and clear communication may improve overall patient experiences and satisfaction levels.

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Journal Info

Abbrev

JIKSH

Publisher

Subject

Health Professions Nursing Public Health

Description

Jurnal Ilmiah Kesehatan Sandi Husada publishes research articles, conceptual articles, and field study reports (Focus and Scope). This journal article is published twice a year, in June and December, and is published by the Nursing Academy/Polytechnic Sandi Karsa Research and Community Service ...