Prosiding Seminar Nasional Teknik Elektro, Sistem Informasi, dan Teknik Informatika (SNESTIK)
2025: SNESTIK V

Analisis User Experience Website Sibela Proses Stock Opname di PT Bank Mandiri dengan Metode User Experience Questionnaire Cabang Plaza Mandiri dan Sudirman Jakarta

Zaenudin, Muhamad Ridwan (Unknown)
Syahputra, Ade (Unknown)
Bintoro, Ketut Bayu Yogha (Unknown)



Article Info

Publish Date
29 Jun 2025

Abstract

The problem of card discrepancies during stocktaking is complicated for companies. The use of website inventory helps minimize the difference. The stock-taking process is also important in managing card stock at PT Bank Mandiri. However, some employees are reluctant to help with card data collection during sales. Users feel burdened by additional work and complicated applications, so they need to learn first to help with inventory. Therefore, user experience is an important factor. This study analyzes how users perceive and interact with the 'Sibela' website in overcoming card discrepancies during stock-taking. Data was collected through questionnaires using the Slovin method. The conclusion of the study shows that the clarity and novelty aspects of the SIBELA website scored lower than other aspects. Users had difficulty understanding the layout, navigation or information presented and felt the design or features were less relevant. Improvements need to focus on increasing the clarity of the interface, presenting information in a more structured manner, intuitive navigation, and updating designs and features to make them more modern and in line with technological trends. This step is expected to improve the user experience, so that the SIBELA website is more effective in supporting stock-taking. 

Copyrights © 2025






Journal Info

Abbrev

snestik

Publisher

Subject

Computer Science & IT Electrical & Electronics Engineering

Description

Prosiding Seminar Nasional Teknik Elektro, Sistem Informasi, dan Teknik Informatika (SNESTIK) merupakan media publikasi atas makalah yang telah dikirimkan pada kegiatan seminar. Prosiding ini diterbitkan secara daring (media online) oleh Institut Teknologi Adhi Tama Surabaya setiap tahun mengiringi ...