PENGARUH STANDAR OPERASIONAL PROSEDUR (SOP) DAN LINGKUNGAN KERJA TERHADAP PERFORMA INDIVIDU DENGAN MOTIVASI SEBAGAI MEDIASI PADA KURIR PAKET EKSPEDISI DI SIDOARJO

Lintang Cahya Kusuma
Qurratu’aini, Nafia Ilhama
Larassaty, Ayu Lucy
Sholikhah, Afifatus

Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik
Vol. 12 No. 2 (2025): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ

This study aims to analyze the influence of Standard Operating Procedures (SOP) and the work environment on individual performance with motivation as a mediating variable in expedition couriers. individual performance with motivation as a mediating variable in expedition couriers in Sidoarjo. Using a quantitative approach with explanatory research method, data were collected through surveys using questionnaires and analyzed with SmartPLS 4. The results showed that SOP and work environment have a significant effect on motivation and individual performance. The results showed that SOP and work environment have a significant effect on motivation and individual performance. Motivation also affects individual performance, but does not play a mediating role in the relationship between SOP and work environment. role as a mediating in the relationship between SOP and work environment to individual performance. The implications of this study emphasize the importance of implementing effective SOP and the creation of a conducive work environment to improve courier performance. performance of expedition couriers.