CSRID
Vol. 17 No. 2 (2025): Juni 2025

Analysis of User Satisfaction Level of Google Application Classroom Using the ECUS Method

Putra, Edson Yahuda (Unknown)
Lahamendu, Irene Gloria (Unknown)
Ngangk, Stivia Yuliefri Lulij (Unknown)
Adam, Stenly Ibrahim (Unknown)
Tangka, George Morris William (Unknown)



Article Info

Publish Date
30 Jun 2025

Abstract

Despite wide adoption during the COVID‑19 pandemic, Google Classroom’s long‑term acceptance in Indonesian higher education remains under‑examined. This study measures end‑user satisfaction using the five‑factor End‑User Computing Satisfaction (EUCS) framework. A cross‑sectional survey captured 247 valid responses from undergraduate students at Universitas Klabat who had used Google Classroom for at least one semester. Twenty Likert‑scaled items (4 per EUCS dimension) were adapted from Doll & Torkzadeh (1988) and checked for reliability (Cronbach’s α) and validity. Multiple‑linear regression assessed the partial effect of each EUCS factor on overall satisfaction, while descriptive statistics profiled satisfaction levels. Four dimensions—Content (β = 0.299, p < 0.001), Ease of Use (β = 0.268), Format (β = 0.182), and Timeliness (β = 0.222)—significantly predict satisfaction (Adj. R² = 0.682). Accuracy (β = 0.009, p = 0.841) is non‑significant, likely due to low internal consistency (α = 0.429). Overall, 69.6 % of respondents report being satisfied or very satisfied with Google Classroom. Content richness, intuitive interface, presentation quality, and timely feedback drive student satisfaction, whereas perceived accuracy warrants instrument refinement. Findings inform LMS developers and university decision‑makers on prioritised enhancement areas.

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Journal Info

Abbrev

CSRIDjournal

Publisher

Subject

Computer Science & IT

Description

CSRID (Computer Science Research and Its Development Journal) is a scientific journal published by LPPM Universitas Potensi Utama in collaboration with professional computer science associations, Indonesian Computer Electronics and Instrumentation Support Society (IndoCEISS) and CORIS (Cooperation ...