Management Studies and Entrepreneurship Journal (MSEJ)
Vol. 6 No. 5 (2025): Management Studies and Entrepreneurship Journal (MSEJ)

Mapping Current Trend Of Nursing Service Quality Research In Indonesia

Tappy, Yunita Peggy (Unknown)
Mandagi, Deske W. (Unknown)



Article Info

Publish Date
17 Jun 2025

Abstract

Nursing service quality (NSQ) is the cornerstone of high-impact care, strengthening healthcare systems, and showcasing the highest standards of professional excellence. This systematic literature review (SLR) aims to explore the current NSQ literature within the Indonesia context by examining research trends, theoretical frameworks, key concepts, and future directions. 137 articles published between 2009 and 2024 in the Scopus database was systematically screened and anlized using Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) framework. The analysis identified five major research streams: nursing practice and patient care, quality of life and patient-centered outcomes, hospital management and healthcare systems, emerging healthcare challenges, and pandemic response. Four key antecedents of NSQ were identified: staffing and resources, training and competencies, leadership and administration, and health system infrastructure, along with four core elements: interpersonal care, crisis response, practice competence, and support systems. The analysis also highlights four primary consequences of NSQ: patient outcomes, nurse well-being, social impact, and organizational performance. Future research should focus on workforce well-being, leadership and organizational dynamics, patient safety and ethical standards, and integrated, population-specific nursing care. These insights provide a strategic roadmap for advancing NSQ research and practice in Asia.

Copyrights © 2025






Journal Info

Abbrev

msej

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Management Studies and Entrepreneurship Journal (MSEJ) is published by Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI) as an information and communication media for practitioners, researchers and academics who are interested in the field of management (Finance, Human Resource, ...