<![CDATA[Retail businesses, particularly hardware stores, often encounter challenges in order management such as delayed deliveries, inaccurate stock tracking, and limited information transparency factors that hinder operational efficiency and customer satisfaction. This study proposes a web-based order management system utilizing Progressive Web Apps (PWA) technology, developed with the Next.js framework. The Periodic Review System (PRS) method is implemented to calculate reorder points based on actual demand and safety stock levels. System development follows the Waterfall model, with data collected through observation, semi-structured interviews, and literature review. Testing confirms that the application enhances stock accuracy, minimizes delivery delays, supports offline access, and meets SEO performance standards. The implementation significantly improves operational efficiency and holds promise for boosting customer loyalty. The study concludes that PWA-based digital systems are practical, scalable solutions for the MSME sector, with future potential for integration of AI, CRM, and real-time analytics.]]>
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