Jurnal EK dan BI
Vol 8 No 1 (2025)

PENGARUH ONLINE CUSTOMER REVIEW DAN BEAUTY INFLUENCER TERHADAP KEPUTUSAN PEMBELIAN PRODUK WARDAH PADA APLIKASI TIKTOK DI SURABAYA

Putri, Ardiyanti Sanggie (Unknown)
Widyanti, Firlynisa Wafiyyah (Unknown)
Nabilla, Karunia Gadys (Unknown)
Kusmayati, Nindya Kartika (Unknown)



Article Info

Publish Date
30 Jun 2025

Abstract

This research aims to determine the effect of online customer reviews and beauty influencers on purchasing decisions for Wardah products on the TikTok App in Surabaya. Using a quantitative approach with purposive sampling, data were collected from 69 respondents and analyzed through multiple linear regression in SPSS software ver. 29. The regression equation is Y = 3,295 + 0,530X₁ + 0,232X₂. Simultaneously, both variables significantly influence purchasing decisions (F = 26,820; p < 0,05). Partially, online customer reviews have a significant positive effect (t = 4,967; p < 0,001), while beauty influencers show a positive but statistically insignificant effect (t = 1,989; p = 0,051). The suggestion in this study is that the Wardah brand continues to encourage an increase in positive customer reviews and maintain cooperation with beauty influencers who have a strong influence in order to increase purchasing decisions on digital platforms such as TikTok. Keywords: Online Customer Review, Beauty Influencers, Purchase Decision

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Journal Info

Abbrev

EKBI

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal EK&BI merupakan jurnal yang dimaksudkan sebagai media terbitan kajian ilmiah hasil penelitian, pemikiran dan kajian analisis-kritis mengenai isu Ilmu - ilmu ekonomi dan bisnis dan lain-lain yang terkait. Artikel ilmiah dimaksud berupa kajian teori (theoritical review) dan kajian empiris dari ...