West Science Social and Humanities Studies
Vol. 3 No. 06 (2025): West Science Social and Humanities Studies

The Effect of Interactive User Journey and Retargeting Strategy on Final Conversion and Shopping Satisfaction of Generation Z in Indonesian Mobile E-Commerce

Novitasari, Salwa Aulia (Unknown)
Baso, Andi Sabirin (Unknown)
Munayang, Olivia H. (Unknown)



Article Info

Publish Date
30 Jun 2025

Abstract

This study aims to analyze the influence of the Interactive User Journey and Retargeting Strategy on Final Conversion and Shopping Satisfaction among Generation Z mobile commerce users in Indonesia. Using a quantitative approach with 120 valid responses and Structural Equation Modeling–Partial Least Squares (SEM-PLS) 3, the study investigates direct and indirect relationships between variables. The results show that both interactive user journey and retargeting strategy significantly and positively influence final conversion and shopping satisfaction. Additionally, final conversion acts as a partial mediator, strengthening the impact of both independent variables on shopping satisfaction. These findings underscore the critical importance of user-centric design and personalized marketing in enhancing conversion rates and satisfaction in mobile commerce platforms, particularly for the Gen Z demographic. The study provides both theoretical contributions to digital consumer behavior literature and practical insights for mobile commerce managers and digital marketers.

Copyrights © 2025






Journal Info

Abbrev

wsshs

Publisher

Subject

Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

Description

West Science Social and Humanities Studies is an academic journal that focuses on interdisciplinary research in the fields of social science, science, and humanities studies. The journal aims to present high-quality articles that make significant contributions to our understanding of society, ...