Jurnal Hukum dan Pendidikan Kewarganegaraan
Vol. 1 No. 4 (2025): Juli - September

Tinjauan Hukum Perlindungan Konsumen Terhadap Transaksi Digital Pada Platform Online

Helga Putri Dahayu (Unknown)
Adbaida (Unknown)



Article Info

Publish Date
17 Jul 2025

Abstract

The advancement of information technology has significantly transformed consumer transaction patterns, shifting from conventional systems to digital platforms. Transactions conducted through e-commerce, marketplaces, and social media offer convenience but also pose new legal challenges such as online fraud, substandard products, and misuse of personal data. This study aims to evaluate the adequacy of Law Number 8 of 1999 on Consumer Protection (UUPK) in addressing the complexities of digital transactions. The research employs a normative juridical method using statutory and comparative approaches. The findings indicate that the UUPK has not yet fully accommodated the characteristics of digital transactions, particularly regarding electronic evidence, standard terms in online services, and consumer data protection. Compared to legal frameworks in other jurisdictions such as the European Union and Singapore, Indonesia's regulatory system still requires substantial reform to ensure effective and equitable consumer protection. Therefore, policy reform is urgently needed, either through the amendment of the UUPK or the formulation of a specific regulation (lex specialis) on digital consumer protection that is integrated with the Electronic Information and Transactions Law and the Personal Data Protection Law.

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Journal Info

Abbrev

jkhpk

Publisher

Subject

Law, Crime, Criminology & Criminal Justice

Description

Jurnal Hukum dan Pendidikan Kewarganegaraan (E-ISSN : 3089-7084) diterbitkan oleh Global Scients ( Publisher, adalah sebuah jurnal akademik yang berfokus pada studi kewarganegaraan yaitu pendidikan kewarganegaraan (kurikulum, pengajaran, media pembelajaran, dan evaluasi), pendidikan politik, ...