Asian Journal of Management Analytics
Vol. 4 No. 3 (2025): July 2025

Performance Evaluation in Public Information Services in General Election Commission Tanjung Jabung Timur Regency

Putri, Nafa Yulianti (Unknown)
Sumarni, Sumarni (Unknown)
Aira, Dian Mala Fitriani (Unknown)

Article Info

Publish Date
19 Jul 2025

Abstract

This study evaluates the performance of public information services at the General Election Commission (KPU) of East Tanjung Jabung Regency. Public information is vital for good governance and transparency in electoral processes. Using a qualitative case study method, data were collected through interviews with KPU officials and staff, along with direct observations. The results show that overall service performance is effective in supporting democratic elections. However, weaknesses remain in empathetic service delivery and equitable access in underdeveloped areas. The study recommends capacity building, budget efficiency, and inclusive communication strategies to enhance service quality.

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Journal Info
Asian Journal of Management Analytics
Website

Abbrev

ajma

Publisher

PT FORMOSA CENDEKIA GLOBAL

Subject

Decision Sciences, Operations Research & Management

Description

The Asian Journal of Management Analytics (AJMA) is a journal focused on the theory and application of data analytics and its applications in contemporary business, economics, and management disciplines. These disciplines include accounting, finance, management, marketing, economics ...